TMNT HeroClix: Teenage Mutant Ninja Turtles Bebop and Rocksteady

Thanks for shopping with WizKids! Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our shipping policy to be informed of how and when your order will ship. 

ORDER PROCESSING

Orders placed by noon EST are normally processed and shipped by our warehouse within approximately three (3) to six (6) business days from the date the order was placed. You should receive an order tracking number via email and in your shop.WizKids.com account the day after your order is in transit with UPS.

**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.

SHIPPING ADDRESS

The customer is responsible for providing a correct, complete and safe to ship to non PO Box shipping address when you place your order.  WizKids is not able to modify, reroute or cancel orders once placed on shop.WizKids.com.  Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout.  WizKids is not responsible for the package once Fedex has delivered and provided proof of delivery.  Please make sure you plan accordingly.

DOMESTIC SHIPPING (UNITED STATES)

SHIPPING METHODS WITHIN THE USA

We use Fedex Ground to ship orders. Packages shipped using UPS Ground are trackable and insured. Please make sure that you use an address that UPS can safely leave your package at without risk of theft.  If your order is not delivered as promised, we can assist you in contacting Fedex regarding the missing order and in select cases issue a replacement or refund to you. Unfortunately, Fedex Ground does not service P.O. Box or APO addresses.  

WE OFFER THE FOLLOWING SHIPPING SERVICES WITHIN THE USA

• 48 Contiguous United States Fedex: Fedex Ground Shipping ONLY
• Fedex: Hawaii and Alaska
• We do not offer any expedited shipping options.

SHIPPING TO HOTELS/TEMPORARY ADDRESS

We will not expedite or guarantee delivery to hotels/temporary addresses.  We do not recommend placing orders to temporary locations due to WizKids’ varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout.  We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.

GENERAL GUIDELINE FOR USA SHIPPING RATES

Continental USA Rates:
Current Promotional Shipping Rate: FREE SHIPPING on USA orders of $50 or more

Hawaii & Alaska Rates: 

Worldwide Expedited $19.99

Need it today? Click here to find a WizKids authorized retailer near you. 

INTERNATIONAL SHIPPING (NON-USA ORDERS)

We currently do not offer shipping outside of the USA.

SHIPPING PROMOTION OFFERS

Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a USA destination via Fedex Ground.

We also regret that free shipping and/or other shipping promotions do not apply to oversized packages. Additional shipping charges will be added to all orders containing oversized products at the time of processing.

PRICING POLICY

WizKids reserves the right to change prices at any time.  Purchase prices are final at the date of purchase.

PRE-ORDER INFORMATION

Q: What is a pre-order?

A: Each item in the WizKids store has an associated release date, representing the date that the product becomes available at Friendly Local Game Stores or for shipping from the WizKids online store. The WizKids online store offers some products that can be ordered in advance of their official release. All release dates are subject to change without notice.

Q: How do I place a pre-order?

A: To pre-order an item, add it to your shopping cart and go through the standard checkout process. After your order is placed, you will automatically receive a confirmation email containing a reference number. Please note that you must use a credit card in order to pre-order.

Q: Can I pre-order more than one item at a time?

A: Yes! You’re welcome to pre-order as many items as you like, and each will be delivered once it has been released. However, please note that certain products may have quantity restrictions.

Q: When will I be charged?

A: You will be charged at the time you place the pre-order.

 Q: What happens if the release date changes?

A: Occasionally, the release date of a product may be changed, or it may be cancelled all together. Should this occur, you will receive an email update. If the product is cancelled, we will notify you and refund your purchase.

 Q: What happens if the item I ordered receives a special offer or giveaway after I place my pre-order?

A: Any offers or special bonuses that become available as part of the pre-order (e.g. free gifts, promo cards, etc.) will be added to all existing pre-orders, even if these offers were unavailable at the time you placed your pre-order.

Q: What if I purchase Pre-Order and a non Pre-Order item at the same time?

A: If you include a Pre-Order item in your order, the whole order will be held until the pre-order is available. Alternatively, you may have your non pre-order items shipped separately for an additional cost. Please select the shipping option with “(Multiple Shipments)” in the title at checkout to enable this option.

 Q: Will I receive a reminder about my pre-order before it ships?

A: No. We will only notify you if something about your order has changed (e.g., the release date).

 Q: What if I change my mind? Will I be able to cancel my order?

A: Yes. You will be able to cancel your order any time before it ships. If your order has already shipped, you can still return it, but it must be unopened, and you may be charged for the return shipping. 

 Q: When will I receive my pre-ordered items?

A: WizKids strives to ensure that pre-ordered items are delivered within a timely manner on, or around, their actual release dates.

CANCELLATION POLICY

We make every attempt to process orders as quickly as possible. Should you wish to cancel your order, you may any time before it ships.

RETURN POLICY

We hope you’re always 100% happy with your order, but in case anything doesn’t go as planned…

PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON SHOP.WIZKIDS.COM:

• ALL SALES ARE FINAL AT SHOP.WIZKIDS.COM.
• WIZKIDS WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
• WIZKIDS MAY CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.
• WIZKIDS DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.

Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value.  We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from shop.WizKids.com, you have agreed to the following terms.

DEFECTIVE TOY RETURN POLICY

All sales are final at shop.WizKids.com.

Many items we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.  However, if your merchandise purchased on shop.WizKids.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or store credit at our discretion.  ALL OTHER TOY & PRODUCT SALES AT SHOP.WIZKIDS.COM ARE FINAL.

Please note that WizKids WILL NOT be able to replace a specific blind box figure with the same figure as blind boxes are even blind to us. If the defective figure you received from shop.WizKids.com was blind boxed, attempts will be made to replace the same figure, but we may elect at our sole discretion to replace with same rarity an alternative fig. You agree to this policy by placing an order shop.WizKids.com.

HOW TO MAKE AN APPROVED RETURN / EXCHANGE

For defective products purchased at shop.WizKids.com, please contact Customer Service at Shopify@wizkids.com within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address.  A WizKids Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Defective Toy Return policies above).

Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.

Please note the following: 

PROMOS: We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.  Promo / coupon codes exclude non-USA orders and are only valid on USA orders over $20.

WizKids does not guarantee product packaging.  While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.

WizKids will only accept defective returns for items that are received in their original packaging.  Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

To return or exchange a WizKids product purchased at a retailer, please contact the store where the purchase was made and follow their return and exchange guidelines. Shop.WizKids.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, WizKids will not exchange/return an item due to defective/damaged packaging.