Q: What is a pre-order?
A: Each item in the WizKids store has an associated release date, representing the date that the product becomes available at Friendly Local Game Stores or for shipping from the WizKids online store. The WizKids online store offers some products that can be ordered in advance of their official release. All release dates are subject to change without notice. Orders are shipped upon the official release date.
Q: What is a back-order?
A: WizKids reprints some products after they have sold out. The WizKids online store offers some reprinting products that can be ordered in advance of their availability. Restock dates are subject to change without notice. Orders are shipped as soon as stock becomes available.
Q: How do I place a pre-order/back-order?
A: To pre-order or back-order an item, add it to your shopping cart and go through the standard checkout process. After your order is placed, you will automatically receive a confirmation email containing a reference number.
Q: Can I pre-order more than one item at a time?
A: Yes! You’re welcome to pre-order as many items as you like. The order will ship once everything in your cart has been released. Please note that certain products may have quantity restrictions.
Q: When will I be charged?
A: You will be charged at the time you place the pre-order.
Q: What happens if the release date changes?
A: Occasionally, the release date of a product may be changed, or it may be cancelled all together. Should a release be canceled, we will notify you and refund your purchase.
Q: What if I purchase Pre-Order and a non Pre-Order item at the same time?
A: If you include a Pre-Order item in your order, the whole order will be held until the pre-order is available. Alternatively, you may have order your in-stock products separately to have them shipped separately for an additional cost.
Q: Will I receive a reminder about my pre-order before it ships?
A: No. We will only notify you if something major about your order has changed (e.g. cancelation).
Q: What if I change my mind? Will I be able to cancel my order?
A: Yes. You will be able to cancel your order any time before it ships. If your order has already shipped, you can still return it, but it must be unopened, and you may be charged for the return shipping.
Q: When will I receive my pre-ordered items?
A: WizKids strives to ensure that pre-ordered items are delivered within a timely manner on, or around, their actual release dates.
Q: I live outside the United States. Can I still pre-order upcoming products?
A: YES! International shipping rate will still apply. Your order will ship out along with other pre-orders when it gets close to the item’s release date.
Q: Why can I not buy some products if I live outside the United States?
A: Due to size and bulk of some products like our trophy heads and collector's boxes, we are currently unable to sell them internationally.