Thanks for shopping with WizKids!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our policies to be informed of how and when your order will ship, along with any other questions you may have.
Q: Do you have a minimum cart requirement?
A: There is a minimum order value of $19.99 required to check out.
Q: What are your shipping policies?
A: All our shipping details, whether you have questions about how we ship to domestic or international addresses, can be found [HERE]
Q: Do you offer pre-orders?
A: We offer pre-orders for certain items. You can read more about our pre-order policies [HERE]
Q: Do you accept returns? What if I want to cancel an order?
A: We do accept returns and order cancelations. Please read up on all the details about our return and cancellation policy [HERE]
Q: I still have questions, please help!
A: If you still can't find an answer to your question, please feel real to contact email@example.com with your inquiry. A customer service representative will get back to you as soon as possible!
WizKids reserves the right to change prices at any time. Purchase prices are final at the date of purchase.
Domestic orders placed by noon EST are normally processed and shipped by our warehouse within approximately one (1) to five (5) business days from the date the order was placed. You should receive an order tracking number via email and in your shop.WizKids.com account the day after your order is in transit.
International orders placed by noon EST are normally processed and shipped by our warehouse within approximately one (1) to five (5) business days from the date the order was placed. You should receive and order tracking number via email and in your shop.WizKids.com account the day after your order is in transit. Most international orders arrive within ten (10) to thirty (30) days from the day they are shipped.
**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.
We reserve the right to limit the quantities of any products or services that we offer. This limit may or may not be announced in advance of sale or pre-sale, but it will be evident when attempting to purchase the product that a limit exists (if applicable). Once this limit has been reached by a customer/household, any orders in excess of that limit may be cancelled and a refund issued accordingly.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.