Q: What is a pre-order?

A: Each item in the WizKids store has an associated release date, representing the date that the product becomes available at Friendly Local Game Stores or for shipping from the WizKids online store. The WizKids online store offers some products that can be ordered in advance of their official release. All release dates are subject to change without notice.

Q: How do I place a pre-order?

A: To pre-order an item, add it to your shopping cart and go through the standard checkout process. After your order is placed, you will automatically receive a confirmation email containing a reference number. Please note that you must use a credit card in order to pre-order.

Q: Can I pre-order more than one item at a time?

A: Yes! You’re welcome to pre-order as many items as you like, and each will be delivered once it has been released. However, please note that certain products may have quantity restrictions.

Q: When will I be charged?

A: You will be charged at the time you place the pre-order.

 Q: What happens if the release date changes?

A: Occasionally, the release date of a product may be changed, or it may be cancelled all together. Should this occur, you will receive an email update. If the product is cancelled, we will notify you and refund your purchase.

 Q: What happens if the item I ordered receives a special offer or giveaway after I place my pre-order?

A: Any offers or special bonuses that become available as part of the pre-order (e.g. free gifts, promo cards, etc.) will be added to all existing pre-orders, even if these offers were unavailable at the time you placed your pre-order.

Q: What if I purchase Pre-Order and a non Pre-Order item at the same time?

A: If you include a Pre-Order item in your order, the whole order will be held until the pre-order is available. Alternatively, you may have your non pre-order items shipped separately for an additional cost. Please select the shipping option with “(Multiple Shipments)” in the title at checkout to enable this option.

 Q: Will I receive a reminder about my pre-order before it ships?

A: No. We will only notify you if something about your order has changed (e.g., the release date).

 Q: What if I change my mind? Will I be able to cancel my order?

A: Yes. You will be able to cancel your order any time before it ships. If your order has already shipped, you can still return it, but it must be unopened, and you may be charged for the return shipping. 

 Q: When will I receive my pre-ordered items?

A: WizKids strives to ensure that pre-ordered items are delivered within a timely manner on, or around, their actual release dates.

Q: I live outside the United States. Can I still pre-order upcoming products?

A: YES! International shipping rate will still apply. Your order will ship out along with other pre-orders when it gets close to the item’s release date.

Q: What about if I live outside the United States and order pre-order and in-stock items in the same order? Can I use “Multiple Shipment” to get the in-stock items first?

A: Unfortunately, currently we do not offer multiple shipments on international orders that contain both pre-order and in-stock items. If you wish to receive any in-stock items before a pre-order is released, you must place 2 separate orders.

Q: Why can I not buy a Trophy Head if I live outside the United States?

A: Due to size and bulk of our Trophy Plaques, we are currently unable to sell them internationally.