- The customer is responsible for providing a correct, complete, and safe place to ship to non-PO Box shipping address when you place your order.
- WizKids is not able to modify, reroute or cancel orders once placed on shop.WizKids.com.
- Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout.
- WizKids is not responsible for the package once FedEx has delivered and provided proof of delivery. Please make sure you plan accordingly.
DOMESTIC SHIPPING (UNITED STATES)
SHIPPING METHODS WITHIN THE USA
We use FedEx Ground to ship orders.
- Packages shipped using FedEx Ground are trackable and insured.
- Please make sure that you use an address that FedEx can safely leave your package at without risk of theft.
- If your order is not delivered as promised, we can assist you in contacting FedEx regarding the missing order and in select cases issue a replacement or refund to you.
*NOTE* - FedEx Ground does not service P.O. Box or APO addresses.
WE OFFER THE FOLLOWING SHIPPING SERVICES WITHIN THE USA
- 48 Contiguous United States FedEx: FedEx Ground Shipping ONLY
- FedEx: Hawaii and Alaska
- We do not offer any expedited shipping options.
SHIPPING TO HOTELS/TEMPORARY ADDRESS
We will not expedite or guarantee delivery to hotels/temporary addresses. We do not recommend placing orders to temporary locations due to WizKids’ varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout. We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.
GENERAL GUIDELINE FOR USA SHIPPING RATES
Continental USA Rates:
Current Promotional Shipping Rate: FREE SHIPPING on USA orders of $50 or more
Hawaii & Alaska Rates:
Worldwide Expedited $19.99
PLEASE NOTE: Shipping charges vary depending on the package size, weight, destination, and shipping method.
Need it today? Click here to find a WizKids authorized retailer near you.
INTERNATIONAL SHIPPING (NON-USA ORDERS)
We use an international ecommerce partner to process and ship all international orders called RR Donnelly (RRD). When you place an order through the International Checkout button on shop.wizkids.com, you are placing your order with RRD. RRD will review all orders to determine eligibility, inventory, and any restrictions. International customers will work with the RRD customer service for all inquiries into their order. Placing an order does not guarantee your order will be placed and RRD may cancel international orders for any reason.
Due to our licensing partnerships, certain items cannot be offered for purchase in certain countries. International customers might experience restrictions when continuing to International Checkout or orders may be canceled if the item is not available for that destination.
We currently ship to the following destinations outside of the United States:
- Great Britain
Check back often to see what new countries become available for us to ship to!
ESTIMATED INTERNATIONAL DELIVERY TIMEFRAMES
Below are a few estimated delivery timeframes for a few international destinations:
INTERNATIONAL SHIPPING DESTINATION DELIVERY ESTIMATE
Canada 5-25 Days
France 7-25 Days
Germany 7-25 Days
Great Britain 7-25 Days
Orders do not ship until they have been fully processed which can take 3-7 days. Please take order processing time into consideration before placing your order.
We currently do not offer shipping outside of the USA for Trophy Plaques.
INTERNATIONAL SHIPPING RATES
When you choose international shipping at checkout you are placing an order with our international partner RR Donnelly (RRD). Rates are calculated based on several factors, including desired service level, the weight of the item, and the cost of shipping, handling, and customs clearance from the US to the destination country/region.
Please note: You may be required to pay the relevant taxes to your country when your items are delivered. International shipping rates will be provided in international checkout.
Want to check shipping charges before making a purchase? Add items to your cart and click the method you wish to ship! Do not worry, you will not be charged for an order until you submit your credit card information!
SHIPPING PROMOTION OFFERS
Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a USA destination via Fedex Ground.
We also regret that free shipping and/or other shipping promotions do not apply to oversized packages. Additional shipping charges will be added to all orders containing oversized products at the time of processing.