- The customer is responsible for providing a correct, complete, and safe shipping address when you place your order.
- WizKids is not able to modify, reroute, or cancel orders once placed on shop.WizKids.com.
- Please verify you entered the complete shipping address including unit number and reachable phone number when completing checkout.
- WizKids is not responsible for the package once the carrier has delivered and provided proof of delivery. Please make sure you plan accordingly.
PRODUCTS SHIP FROM MULTIPLE PLACES IN THE UNITED STATES
Orders do not ship until they have been fully processed, which can take 1-7 business days. Please take order processing time into consideration before placing your order. Orders may be shipped through multiple packages and multiple locations, and arrive at different times.
Want to check shipping charges before making a purchase? Add items to your cart and click the method you wish to ship! Do not worry, you will not be charged for an order until you submit your credit card information!
DOMESTIC SHIPPING (UNITED STATES)
WE OFFER THE FOLLOWING SHIPPING SERVICES WITHIN THE USA
- Domestic shipping services: Fedex Home Delivery/Ground, USPS Parcel Select, USPS First Class, USPS Priority.
- All packages are shipped with a tracking number.
- Please make sure that you use an address that packages can be safely delivered to without risk of theft.
- If you have an issue with the delivery of an order, our team will be happy to assist. Please reach out to us at customerservice@wizkids.com
- *NOTE* - FedEx Ground/Home Delivery does not service P.O. Box or APO addresses. For P.O. Box or APO addresses, please choose USPS as the carrier.
SHIPPING TO HOTELS/TEMPORARY ADDRESS
We will not expedite or guarantee delivery to hotels/temporary addresses. We do not recommend placing orders to temporary locations due to WizKids’ varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout. We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.
PRE-ORDERS:
For more information on how pre-order items ship, check out our FAQ:
https://shop.wizkids.com/pages/pre-order-info-faq
GENERAL GUIDELINE FOR USA SHIPPING RATES
Standard shipping rates apply. Options of USPS First Class/Parcel Select/Priority and Fedex Home Delivery/Ground will present at checkout as services qualify.
*NOTE* Shipping charges vary depending on the package size, weight, destination, and shipping method.
Need it today? Click here to find a WizKids authorized retailer near you.
INTERNATIONAL SHIPPING (NON-USA ORDERS)
We use an international ecommerce partner to process and ship all international orders called ePost Global (EPG). International customers will work with the EPG customer service for all inquiries into their shipment tracking information.
Due to our licensing partnerships, certain items cannot be offered for purchase in certain countries. International customers might experience restrictions when continuing to International Checkout or orders may be canceled if the item is not available for that destination.
The following items are not available for international shipping:
- Dungeons & Dragons - Chromatic Dragon Bundle
- Dungeons & Dragons - Classic Nostalgia Bundle
- Dungeons & Dragons - Metallic Dragon Bundle
- Dungeons & Dragons "Booster Brick" Bundles
- D&D Icons of the Realms: The Falling Star Sailing Ship
- D&D Icons of the Realms: The Tower
- D&D Nolzur's Marvelous Miniatures - The Falling Star Ship
- D&D Replicas of the Realms: Baby Owlbear Life-Sized Figure
- D&D Replicas of the Realms: Beholder Trophy Plaque
- D&D Replicas of the Realms: Black Dragon Trophy Plaque
- D&D Replicas of the Realms: Blue Dragon Trophy Plaque
- D&D Replicas of the Realms: Demilich Life
- D&D Replicas of the Realms: Drizzt Do'Urden Life-Sized Figure
- D&D Replicas of the Realms: Mimic Chest Life-Sized Figure
- D&D Replicas of the Realms: Mind Flayer Trophy Plaque
- D&D Replicas of the Realms: Owlbear Trophy Plaque
- D&D Replicas of the Realms: Pseudodragon Life-Sized Figure
- D&D Replicas of the Realms: Quasit Life-Sized Figure
- D&D Replicas of the Realms: Red Dragon Trophy Plaque
- D&D Replicas of the Realms: Red Dragon Wyrmling Foam Figure - 50th Anniversary
- D&D Replicas of the Realms: Vecna Statue
- D&D Replicas of the Realms: White Dragon Trophy Plaque
- Dungeons & Dragons: Honor Among Thieves - Themberchaud
- Dungeons & Dragons: Wand of Orcus Life-Sized Artifact
- Death Saves Medusa Trophy
- Magic: the Gathering: Chandra Nalaar Full-Size Foam Figure
- Pathfinder "Booster Brick" Bundles
- Pathfinder Foam Replica: Life Sized Goblin
- Pathfinder Foam Replica: Life-Sized Kobold (Blue)
- Pathfinder Foam Replica: Life-Sized Kobold (Red)
- WizKids: Watchtower - Level Expansion Boxed Set (Online Exclusive)
- WizKids: Watchtower - Tower Parts Boxed Set (Online Exclusive)
- WizKids: Watchtower Boxed Set
- D&D Icons of the Realms: The Yawning Portal Inn
We currently ship to the following destinations outside of the United States:
- Albania
- Algeria
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Chad
- Chile
- China
- Colombia
- Comoros
- Cook Islands
- Costa Rica
- Côte d’Ivoire
- Croatia
- Curaçao
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong
- Hungary
- Iceland
- India
- Indonesia
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kosovo
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macau SAR China
- Macedonia
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar (Burma)
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Niue
- Norway
- Oman
- Pakistan
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn Islands
- Poland
- Portugal
- Qatar
- Réunion
- Romania
- Rwanda
- Saint Martin
- Samoa
- San Marino
- São Tomé & Príncipe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- South Africa
- South Korea
- Spain
- Sri Lanka
- St. Helena
- St. Kitts & Nevis
- St. Lucia
- St. Martin
- St. Pierre & Miquelon
- St. Vincent & Grenadines
- Sudan
- Suriname
- Svalbard & Jan Mayen
- Sweden
- Switzerland
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tokelau
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wallis & Futuna
- Yemen
- Zambia
- Zimbabwe
ESTIMATED INTERNATIONAL DELIVERY TIMEFRAME IS 15 TO 30 DAYS
INTERNATIONAL SHIPPING RATES
When you choose international shipping at checkout you are placing an order with our international partner ePost Global (EPG). Rates are calculated based on the weight of the item, and the cost of shipping and handling from the US to the destination country/region.
*NOTE*
You may be required to pay the relevant duties and taxes to your country when your items are delivered.