PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON SHOP.WIZKIDS.COM:

  • ALL SALES ARE FINAL AT SHOP.WIZKIDS.COM.
  • WIZKIDS WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
  • WIZKIDS MAY CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.
  • WIZKIDS DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.

 

CANCELLATION POLICY 

We make every attempt to process orders as quickly as possible. Should you wish to cancel your order, you may any time before it ships. Just email customerservice@wizkids.com with your order number, and we will cancel your order. A notification will be email to you once the order has been canceled, and payment is refunded usually within 3-5 business days

 

RETURN POLICY

We hope you’re always 100% happy with your order, but be we realize that things don’t always go as planned.

Many of our products are collectible and have certain conditions under which they must be returned in order to keep their value.  We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from shop.WizKids.com, you have agreed to the following terms.

DEFECTIVE TOY RETURN POLICY

All sales are final at shop.WizKids.com.

Many items we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.  However, if your merchandise purchased on shop.WizKids.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or store credit at our discretion.  ALL OTHER TOY & PRODUCT SALES AT SHOP.WIZKIDS.COM ARE FINAL.

Please note that WizKids WILL NOT be able to replace a specific blind box figure with the same figure as blind boxes are even blind to us. If the defective figure you received from shop.WizKids.com was blind boxed, attempts will be made to replace the same figure, but we may elect at our sole discretion to replace with same rarity an alternative fig. You agree to this policy by placing an order shop.WizKids.com.

HOW TO MAKE AN APPROVED RETURN / EXCHANGE

For defective products purchased at shop.WizKids.com, please contact Customer Service at Shopify@wizkids.com within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address.  A WizKids Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Defective Toy Return policies above).

Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.

 

Please note the following: 

PROMOS: We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.  Promo / coupon codes exclude non-USA orders and are only valid on USA orders over $20.

WizKids does not guarantee product packaging.  While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.

WizKids will only accept defective returns for items that are received in their original packaging.  Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

To return or exchange a WizKids product purchased at a retailer, please contact the store where the purchase was made and follow their return and exchange guidelines. Shop.WizKids.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, WizKids will not exchange/return an item due to defective/damaged packaging.