Thanks for shopping with WizKids!

Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our policies to be informed of how and when your order will ship, along with any other questions you may have.

Q: Do you have a minimum cart requirement?
A: There is a minimum order value of $19.99 required to check out.

Q: When will I be charged for my order? 

A: Your method of payment will be charged IMMEDIATELY upon placing your order. 

Q: What are your shipping policies?
A: All our shipping details, whether you have questions about how we ship to domestic or international addresses, can be found [HERE]

Q: Do you offer pre-orders?
A: We offer pre-orders for certain items. You can read more about our pre-order policies [HERE]

 Q: Do you accept returns? What if I want to cancel an order?
A: We do accept returns and order cancellations, unless the product is listed as "as-is." Ding N' Dent products do not qualify for return or refund. Please read up on all the details about our return and cancellation policy[HERE]

Q: How can I update the shipping address for my order?
A: To update the shipping address for your order, please contact customer service as soon as possible before your order ships.

Q: I still have questions, please help!
A: If you still can't find an answer to your question, please feel real to contact customerservice@wizkids.com with your inquiry. A customer service representative will get back to you as soon as possible!

ORDER PROCESSING

Your method of payment will be charged IMMEDIATELY upon placing your order. 

Domestic orders placed by noon EST are normally processed and shipped by our warehouse within approximately one (1) to five (5) business days from the date the order was placed. You should receive an order tracking number via email and in your shop.WizKids.com account the day after your order is in transit.

International orders placed by noon EST are normally processed and shipped by our warehouse within approximately one (1) to five (5) business days from the date the order was placed. You should receive and order tracking number via email and in your shop.WizKids.com account the day after your order is in transit. Most international orders arrive within ten (10) to thirty (30) days from the day they are shipped.

** Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time. **

PRICING POLICY

All prices listed on our website are final at the time of purchase.

Promotional pricing and sales are valid only during the specified promotional period. If a purchase is not completed within that timeframe, we are unable to apply, match, or honor the discounted price after the promotion has ended.

We do not offer price adjustments or price matching for prior or future promotions.

Prices are subject to change at any time without prior notice. Any changes will not affect orders that have already been completed and confirmed.

DISCOUNT POLICY

Unless otherwise noted, discount codes (or site-wide discounts) cannot be redeemed for (or do not offer) a discount on the following products: NECA products, KidRobot products, pre-order or back-order items, life-sized foam replicas or trophy plaques, HeroClix Iconix, gift cards, or certain promotional figures. 

Items currently discounted by other site-wide discounts are also not eligible for additional discounts (regardless of discount code). 

Recently released items and items that have been recently reprinted are not eligible for discount for a designated period after release or reprint.

ITEM LIMITS

We reserve the right to limit the quantities of any products or services that we offer. This limit may or may not be announced in advance of sale or pre-sale, but it will be evident when attempting to purchase the product that a limit exists (if applicable). Once this limit has been reached by a customer/household, any orders in excess of that limit may be cancelled and a refund issued accordingly.

If an order contains promotional items (typically items with a 0.00 price) that are not qualified for, these items will be removed from your order or your order may be cancelled.

GENERAL DISCLAIMERS

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

For Pre-Order listings (as well as reprints) we endeavor to provide the most accurate and up-to-date descriptions and product imagery, but please note that images may not be final and contents may be subject to change.

NO HARASSMENT POLICY

At WizKids, we are committed to providing a safe, respectful, and positive experience for all customers and team members. To maintain this environment, WizKids has a strict No Harassment Policy that applies to all interactions involving our website, customer support channels, social media, and community spaces.

Prohibited Behavior
Harassment of any kind will not be tolerated. This includes, but is not limited to:

• Abusive, threatening, or aggressive language
• Discriminatory remarks based on race, ethnicity, gender, identity, religion, disability, or any protected characteristic
• Repeated unwanted communication
• Intimidation, bullying, or attempts to provoke conflict
• Harassing or hostile behavior toward our staff or other customers

Consequences for Violations
We reserve the right to take action against any individual who violates this policy. Actions may include:

• Limiting communication channels
• Canceling orders
• Restricting access to customer service