Thanks for shopping with WizKids!
Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our policies to be informed of how and when your order will ship, along with any other questions you may have.
Q: What are your shipping policies?
A: All our shipping details, whether you have questions about how we ship to domestic or international addresses, can be found [HERE]
Q: Do you guys offer pre-orders?
A: We offer pre-orders for certain items. You can read more about our pre-order policies [HERE]
Q: Do you accept returns? What if I want to cancel an order?
A: We do accept returns and order cancelations. Please read up on all the details about our return and cancellation policy [HERE]
Q: I still have questions, please help!
A: If you still can't find an answer to your question, please feel real to contact email@example.com with your inquiry. A customer service representative will get back to you as soon as possible!
WizKids reserves the right to change prices at any time. Purchase prices are final at the date of purchase.
Orders placed by noon EST are normally processed and shipped by our warehouse within approximately three (3) to six (6) business days from the date the order was placed. You should receive an order tracking number via email and in your shop.WizKids.com account the day after your order is in transit with FedEx.
**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) will be delayed and may require up to 48 hours of additional processing time.
DISNEY SCARLET WITCH PROMOTION
See policy [HERE]
KRAMPUS HOLIDAY PROMOTION
See policy [HERE]